Help / FAQs

You are required to register a user account if you want your child support obligations drafted from your bank account or you want to schedule a recurring charge to your credit card.

You are not required to register a user account if you want to make a one-time (non-recurring) payment with your credit or debit card or an e-wallet option.

A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

If you want to register an account for yourself, the following information is required:
• Name and address
• Social security number
• Case Number or Remittance ID (spousal support)
• Order Number
• Telephone number
• Valid e-mail address

• Name and address
• Social security number
• Telephone number
• Relation to payor
• Valid e-mail address
• Name, address, social security number, telephone number, and case and order number of the person for whom you wish to make a payment

Make your changes through this web site.

Yes, but income withholding will remain in effect and not be terminated.

Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

No, you can only authorize one bank account for a payment.

Click I Pay Support at this web site, register an account, add a bank account, complete the micro payment verification process, and schedule a payment. You must have a valid e-mail address.

When you add a bank account, we will make two small deposits (micro payments) to the account. At the same time, we will issue one debit to your bank account for the total of the deposits. The deposits and debit will post to your account usually within three business days from adding your bank account at this web site. The deposits and debit will be labeled "OH Child Support". Once the transactions appear in your bank account, log in to this web site and select Accounts and then Verify Bank Account. Enter the amount of each deposit and click Verify. Once you enter the amounts correctly, you may then schedule payments for two business days in the future.

Most deposits are returned as unsuccessful when the bank account information was entered incorrectly. Edit your bank account information at this web site and the deposits and debit will be reissued.

You must add your bank account information again at this web site.

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options: Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st   Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Yes, however, you will need to schedule each payment separately.

Funds will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.

You will receive credit for the payment the day it is scheduled to be withdrawn from your bank account.

If a withdrawal falls on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited the same business day the funds are withdrawn from your bank account.

A payment must be scheduled at least two business days prior to its payment date, assuming your bank account information has been previously verified.

Your first payment date must be at least two business days from the date you verify your account. If your account has been previously verified, then the payment must be scheduled at least two business days prior to its payment date.

If you entered a start date that is less than two business days from today's date, your date will be automatically adjusted to two business days in the future.

Edit your bank account information through this web site. We will make two small deposits (micro payments) to the account. At the same time, we will issue one debit to your bank account for the total of the deposits. The deposits and debit will post to your account usually within three business days from adding the bank account at this web site. The deposits and debit will be labeled "OH Child Support". Once the transactions appear in your bank account, log in to this web site and select Accounts and then Verify Bank Account. Enter the amount of each deposit and click Verify. Once you enter the amounts correctly, you must establish a new payment schedule(s) since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If a child support payment is due before you verify your bank account, you will need to mail your payment in order to avoid delinquency.

Establish another payment schedule through this web site.

Change or cancel your payment through this web site. You must allow two business days prior to the payment's scheduled date to make your changes.

You must cancel your payment at least three business days prior to its scheduled date. You can cancel your payment at this web site.

Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, certified check, or credit card.

We attempted to withdraw the funds from your bank account, and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, certified check, or credit card.

No, your credit card information is not collected or stored by the Ohio Child support Payment Central Website. For security purposes, your credit card information is collected and stored by our credit card processor.

Yes, but income withholding will remain in effect and not be terminated.

Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

To make a non-recurring (one-time only) payment, click the One-time payment click here link on the I pay child support home page.

To make a recurring payment, click I pay child support at this web site, register an account, and schedule a payment.

You must have a valid e-mail address to use this web site.

A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

No, you cannot split your payment across multiple credit cards.

The following information is required to make a credit card payment:
· Non-custodial parent's first and last name.
· Non-custodial parent's social security number.
· Non-custodial parent's Case/ Order number.
· Credit card holder's name.
· Credit card holder's billing address.
· Valid e-mail address.
· Payment method.

The CVV2/ CVC2 3 or 4-digit security code is an added security measure. It is used to establish that you are in possession of the credit card. Diners Club International, Discover, JCB, Mastercard, and Visa credit and debit cards have a three-digit card security code. The code is the final group of numbers printed on the back signature panel of the card. American Express cards have a four-digit code printed on the front side of the card above the number.

Your Case/ Order number is located on your billing statement. You may also contact your local child support office for this information.

Yes, there is a minimum payment requirement of $1.00.

There is no maximum payment that you can make in one or multiple transactions; assuming your card has that amount of credit available.

Yes, you can use your credit card to make a payment for a non-custodial parent; however, you will need their first and last name, social security number, and Case/ Order number.

You will need to contact your credit card company to determine why the payment was not authorized. The following are some of the reasons the transaction could have been declined:
· The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered.
· There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter the billing address that appears on your credit card statement.
· A foreign address (a country other than the US) was entered. The web site is unable to process credit card payments with a foreign address.
· There is insufficient credit available for the payment amount.

You may use your Discover®, MasterCard®, Visa®, American Express®, Diners Club International®, or JCB® cards to make a child support payment.

If you have your credit/debit card linked to an e-wallet account such as PayPal, Apple Pay, Google Pay, or Venmo you can also make your payment using alternate payment options.

E-wallet options are only available for non-recurring credit card payments.

Apple Pay is only available on Apple devices. Venmo is only available on mobile devices.

Yes, you can make a non-recurring payment by calling 1-888-965-2676.

Your credit card is charged at the time you submit the transaction, and your credit card company authorizes it.

Your payment will be posted within two to three business days from the day it was made on the web site. If the credit card processor has fraud concerns it could take up to seven business days to post to your child support account.

You may use Discover®, MasterCard®, Visa®, American Express®, Diners Club International®, or JCB® to make a child support payment.

No, if you want to set up a recurring credit card payment schedule you must register for a user account.

Yes, you can have more than one credit card associated to your user account.

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st   Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Your first payment date can be scheduled for the next day. Recurring credit card payments must be created at least one day in advance.

No, recurring credit card payments must be created at least one day in advance. If you need to make a payment today, make the payment using the one-time, non-recurring credit card payment method available at this web site.

Yes, however, you will need to schedule each payment separately.

Your credit card will be charged on the day the payment is scheduled for. If that date falls on a Saturday, Sunday, or bank holiday the charge will occur the next business day. Completion of a credit card payment transaction is contingent upon the authorization of payment by your credit card company.

Generally, your payment will be posted to your child support account in two to three business days. If the credit card processor has fraud concerns it could take up to seven business days to post to your child support account.

If your scheduled payment date falls on a Saturday, Sunday, or bank holiday the charge will occur on the next business day and will be posted in two to three business days. Contingent upon card authorization from your credit card company and barring fraud review.

Log in and click "Pay By Credit Card" and then "Edit Credit Cards", followed by "Next" to transfer to our credit card processor’s website to make changes to the credit card associated to your user account.

Log in and click "Pay By Credit Card" and then "View/Edit Credit Card Payments".

A payment can be changed no later than one day prior to its scheduled date. A payment cannot be changed on the day it is scheduled for.

Your payment will not be successful, and your payment schedule will be canceled.

You must cancel your payment at least one day prior to its scheduled date. You can cancel your payment at this web site.

Your payment will not be successful, and the payment schedule will be canceled.

Your user ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, they cannot contain any special characters. For example, question marks, number signs, periods.

No, it must be different from your user ID.

No, your password does not expire.

On the login page, click "Forgot your password?", enter the required information, and create a new password.

Yes, you can.

Contact Customer Service at 1-888-965-2676 and verify that your name, address, and social security number are correct in the child support system.

Contact OH Child Support Payment Central Customer Service at 1-888-965-2676 and report the problem.

Change your user ID and password through this web site.

Contact OH Child Support Payment Central Customer Service at 1-888-965-2676 immediately. You will be asked to submit your claim in writing.