NATIONAL PAYMENT SOLUTIONS (NPS)

If you remitted a check or automatic bank draft for a child support payment, and it was returned unpaid by your bank, you will be contacted by National Payment Solutions (NPS). NPS is a collection agency for returned child support checks and bank drafts assigned to them by Ohio Child Support Payment Central (CSPC).

If you need to stop payment on your check or bank draft, contact Ohio Child Support Payment Central at 1-833-261-5737 before you place a stop payment with your bank.

Checks accepted may be electronically deposited. All dishonored checks are sent to a private collection agency and will result in a state-allowed service charge per item. Dishonored checks and the service charges may be electronically debited or drafted from your account. Paying by check is your acceptance of this policy. Should you choose not to pay by check, you may also pay by cashier’s check or money order.


Who is NPS and how are they associated with Ohio Child Support Payment Central (CSPC)?

National Payment Solutions (NPS) is a collection agency for returned child support checks and returned online payments assigned to them by Ohio Child Support Payment Central (CSPC).


Did NPS buy the debt from the State?

No, NPS is simply collecting funds for the Ohio CSPC and reimbursing these funds to the CSPC.


I stopped payment on my check, why did the CSPC pay out the money?

In accordance with federal law, the CSPC must disburse funds to the recipient within two business days of receipt of your child support payment. Therefore, the funds were disbursed before we were notified by your bank of a stop payment on your check.


How do I request a stop payment?

Please call the CSPC’s Customer Service unit at 1-833-261-5737. We will research our system to determine if we have received your check.

If your check has been received and applied to a case(s), we cannot place a stop payment on it.

If your check has not been received, we will flag it in our system in an attempt to prevent it from processing. You must then contact your bank and request a stop payment.

Please note, flagging our system does not guarantee your check won’t be processed.


If the CSPC paid the support to the other parent, why is he/ she saying the payment has not been received?

In accordance with federal law, the CSPC must disburse funds to the recipient within two business days of receipt of your child support payment. You can call the CSPC’s Customer Service unit at
1-833-261-5737 to verify when your payment was received.


I sent a replacement check/ money order to the CSPC to cover a returned check. Why am I receiving a notice stating I owe this money again?

If you sent your replacement check/ money order to the same address where you mail your regular monthly child support payments, instead of the replacement address provided, the CSPC processed it as a child support payment. Therefore, the replacement you sent did not reimburse the CSPC money it was owed, it just made an additional payment to your case that was disbursed to the recipient. Replacement payments must be sent to:

National Payment Solutions
P.O. Box 4219
Columbus, GA 31914-0219


I already paid my child support, why am I being asked to pay it twice?

In accordance with federal law, the CSPC must disburse funds to the recipient within two business days of receipt of your child support payment. The funds were disbursed before your payment was returned unpaid by your bank. The money you owe is to reimburse the CSPC for the money paid out for your child support.


I don’t pay child support. This is my spouse’s support. Why am I receiving a letter stating I owe a balance for child support?

Legally, whoever signed the check is held liable for the returned check. If you made a payment for your spouse or someone else, you are held liable for the funds owed to the CSPC.


I stopped payment on a check because my employer already deducted the money from my paycheck. Why did I receive a letter stating I owe money for that check?

Your check was processed, and funds disbursed to the recipient, before the CSPC received notification of your stop payment request. A stop payment request must be communicated to the CSPC before you place a stop payment with your bank.


Why would the CSPC pay a check for me and send it to collections?

In accordance with federal law, the CSPC must disburse funds to the recipient within two business days of receipt of your child support payment. If your bank returns your check unpaid after the funds have been disbursed, the CSPC is out the payment amount and will proceed with collection activity to recoup their loss.

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