What payment options require me to register a user account on the website?
You are required to register a user account if you want your child support obligations withdrawn from your bank account or you want to schedule a recurring charge to your credit card.

What payment options do not require me to register a user account on the website?
You are not required to register a user account if you want to make a one-time (non-recurring) payment with your credit or debit card or an e-wallet option.

What if I want to use the website but I don't have an e-mail address?
A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

What information is required to register an account on the website?
If you want to register an account for yourself, the following information is required:
• Name and address
• Social security number
• Case Number or Remittance ID (spousal support)
• Order Number
• Telephone number
• Valid e-mail address

If you want to register an account and make a payment for someone else, you will need to provide the following information for yourself:
• Name and address
• Social security number
• Telephone number
• Relation to payor
• Valid e-mail address
• Name, address, social security number, telephone number, and case and order number of the person for whom you wish to make a payment

How do I make a change to my user account, such as my address or telephone number?
Make your changes through this website.

Can I have child support payments automatically withdrawn from my bank account if I am under an Income Withholding Order?
Yes, but income withholding will remain in effect and not be terminated.

If I elect to have child support payments automatically withdrawn from my bank account, can I pay what I want?
Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

Can I have more than one bank account authorized for a payment?
No, you can only authorize one bank account for a payment.

What do I need to do to have child support payments automatically withdrawn from my bank account?
Click I Pay Support at this website, register an account, add a bank account, complete the micro payment verification process, and schedule a payment. You must have a valid e-mail address.

What happens after I register an account and add a bank account?
When you add a bank account, we will make two small deposits (micro payments) to the account. At the same time, we will issue one debit to your bank account for the total of the deposits. The deposits and debit will post to your account usually within three business days from adding your bank account at this website. The deposits and debit will be labeled OH Child Support. Once the transactions appear in your bank account, log in to this website and select Accounts and then Verify Bank Account. Enter the amount of each deposit and click Verify. Once you enter the amounts correctly, you may then schedule payments for two business days in the future.

Why would the micro payment deposits be returned as unsuccessful?
Most deposits are returned as unsuccessful when the bank account information was entered incorrectly. Edit your bank account information at this website and the deposits and debit will be reissued.

I received an e-mail that my verification was unsuccessful. What should I do?
You must add your bank account information again at this website.

What are my payment options?

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st   Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Can I schedule more than one payment, for example, a payment on the 20th of the month, as well as a payment every two weeks on Friday?
Yes, however, you will need to schedule each payment separately.

What day will funds be withdrawn from my bank account?
Funds will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.

How long will it take for the Office of Child Support to receive a payment once it is withdrawn from my bank account?
You will receive credit for the payment the day it is scheduled to be withdrawn from your bank account.

What happens if my payment is scheduled for a weekend or a holiday?
If a withdrawal falls on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited the same business day the funds are withdrawn from your bank account.

When may I schedule a payment?
A payment must be scheduled at least two business days prior to its payment date, assuming your bank account information has been previously verified.

What is the earliest date that I can select for my first payment date?
Your first payment date must be at least two business days from the date you verify your account. If your account has been previously verified, then the payment must be scheduled at least two business days prior to its payment date.

I entered a start date and the website calculated a different date for my first payment. What am I doing wrong?
If you entered a start date that is less than two business days from today's date, your date will be automatically adjusted to two business days in the future.

I changed my bank account, what should I do?
Edit your bank account information through this website. We will make two small deposits (micro payments) to the account. At the same time, we will issue one debit to your bank account for the total of the deposits. The deposits and debit will post to your account usually within three business days from adding the bank account at this website. The deposits and debit will be labeled OH Child Support. Once the transactions appear in your bank account, log in to this website and select Accounts and then Verify Bank Account. Enter the amount of each deposit and click Verify. Once you enter the amounts correctly, you must establish a new payment schedule(s) since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If a child support payment is due before you verify your bank account, you will need to mail your payment in order to avoid delinquency.

How do I reactivate a bank withdrawal that I previously cancelled?
Establish another payment schedule through this website.

I authorized a bank withdrawal and now I want to change it. What do I need to do?
Change or cancel your payment through this website. You must allow two business days prior to the payment's scheduled date to make your changes.

What if my bank account does not have sufficient funds to cover a payment?
You must cancel your payment at least three business days prior to its scheduled date. You can cancel your payment at this website.

What if I fail to cancel the payment three business days prior to its scheduled date and there are insufficient funds in my account?
Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, or certified check.

Why is my account on hold?
We attempted to withdraw the funds from your bank account, and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, or certified check.

Does the Ohio Child Support Payment Central Website collect or store my credit card information?
No, your credit card information is not collected or stored by the Ohio Child support Payment Central Website. For security purposes, your credit card information is collected and stored by our credit card processor.

Can I charge child support payments to my credit card, if I am under an Income Withholding Order?
Yes, but income withholding will remain in effect and not be terminated.

If I elect to charge child support payments to my credit card, can I pay what I want?
Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

What do I need to do to charge child support payments to my credit card?
To make a non-recurring (one-time only) payment, click the One-time payment click here link on the I pay child support home page.

To make a recurring payment, click I pay child support at this website, register an account, and schedule a payment.

You must have a valid e-mail address to use this website.

What should I do if I don't have an e-mail address?
A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

Can I split one payment across multiple credit cards?
No, you cannot split your payment across multiple credit cards.

What information is required to make a credit card payment?
The following information is required to make a credit card payment:
· Non-custodial parent's first and last name
· Non-custodial parent's social security number
· Non-custodial parent's Case/ Order number
· Credit card holder's name
· Credit card holder's billing address
· Valid e-mail address
· Payment method

What is the CVV2/ CVC2 3 or 4-digit security code and where do I find it?
The CVV2/ CVC2 3 or 4-digit security code is an added security measure. It is used to establish that you are in possession of the credit card. Discover, Mastercard, Visa, and JCB print a 3-digit code on the back of the card. Maestro uses the last 3 digits of the card number as the security code. American Express prints a 4-digit code on the front of the card.

How can I obtain my Case/ Order number?
Your Case/ Order number is located on your billing statement. You may also contact your local child support office for this information.

Is there a minimum payment requirement?
Yes, there is a minimum payment requirement of $1.00.

What is the maximum payment that I can make?
The maximum payment that you can make in one transaction is $9,999.99; assuming your card has that amount of credit available. Multiple transactions can be made in one day if each transaction does not exceed $9,999.99, and the appropriate amount of credit is available.

Can I make a payment for a non-custodial parent with my credit card?
Yes, you can use your credit card to make a payment for a non-custodial parent; however, you will need their first and last name, social security number, and Case/ Order number.

My credit card transaction was declined, what should I do?
You will need to contact your credit card company to determine why the payment was not authorized. The following are some of the reasons the transaction could have been declined:

· The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered.

· There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter the billing address that appears on your credit card statement.

· A foreign address (a country other than the US) was entered. The website is unable to process credit card payments with a foreign address.

· There is insufficient credit available for the payment amount.

What credit cards do you accept?
You may use Discover®, MasterCard®, Visa®, American Express®, JCB®, or Maestro® to make a child support payment.

If you have your credit/ debit card linked to an e-wallet account such as Apple Pay, Google Pay, PayPal, or Venmo you can make your payment using these alternate payment options.

E-wallet options are only available for non-recurring credit card payments.

Apple Pay is only available on Apple devices. Venmo is only available on mobile devices.

What browsers do you support for e-wallet payments?
Apple Pay payments must be made with an Apple device. Google Pay and PayPal payments may be made with any browser. You must use Safari (iOS) or Chrome (Android) when making a payment through Venmo.

Can I make a credit card payment by phone?
Yes, you can make a non-recurring payment by calling 1-888-965-2676.

When will my credit card be charged for my child support payment?
Your credit card is charged at the time you submit the transaction, and your credit card company authorizes it.

When will my payment post to my child support account?
Your payment will post within two to three business days from the day it was made on the website.

What credit cards do you accept?
You may use Discover®, MasterCard®, Visa®, American Express®, JCB®, or Maestro® to make a child support payment.

Can I set up a recurring credit card payment schedule without registering for a user account?
No, if you want to set up a recurring credit card payment schedule you must register for a user account.

Can I add more than one credit card to my user account?
Yes, you can have more than one credit card associated to your user account.

What are my payment options?

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options: Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st   Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

What is the earliest date that I can select for my first payment date?
Your first payment date can be scheduled for the next day. Recurring credit card payments must be created at least one day in advance.

I need to make a payment today; can I create a recurring payment schedule that starts today?
No, recurring credit card payments must be created at least one day in advance. If you need to make a payment today, make the payment using the one-time, non-recurring credit card payment method available at this website.

Can I schedule more than one payment, for example, a payment on the 20th of the month, as well as a payment every two weeks on Friday?
Yes, however, you will need to schedule each payment separately.

What day will my credit card be charged?
Your credit card will be charged on the day the payment is scheduled for. If that date falls on a Saturday, Sunday, or bank holiday the charge will occur the next business day. Completion of a credit card payment transaction is contingent upon the authorization of payment by your credit card company.

When will the payment post to my child support account?
Your payment will be applied within two to three business days from the day it was made on the website.

What happens if my payment is scheduled for a weekend or a holiday?
If your scheduled payment date falls on a Saturday, Sunday, or bank holiday the charge will occur on the next business day and will post in two to three business days.

How do I make a change to my credit card?
Log in and click the Edit Credit Card link to transfer to our credit card processor's website to make changes to the credit card associated to your user account.

How do I make a change to my payment schedule?
Log in and click the Edit/ View Scheduled Recurring Credit Card Payment link.

What is the latest date a scheduled payment can be changed prior to a charge?
A payment can be changed no later than one day prior to its scheduled date. A payment cannot be changed on the day it is scheduled for.

What if I fail to cancel the payment one day prior to its scheduled date and there is not enough credit available to cover the charge?
Your payment will not be successful, and your payment schedule will be cancelled.

What if my credit card does not have enough credit available to cover a payment?
You must cancel your payment at least one day prior to its scheduled date. You can cancel your payment at this website.

What if I fail to cancel the payment one day prior to its scheduled date and there is not enough credit available to cover the charge?
Your payment will not be successful, and your payment schedule will be cancelled.

What is Pay by Text?
Pay by Text is a payment solution that allows you to make your payment via texting on your smartphone. You can make a one-time only payment or set up recurring payments. The day your payment is scheduled you will receive a notification via text message. You use secure links to add a credit or debit card and then authorize the payment. Future payments will only require you to text a code to authorize the payment.

Is Pay by Text a secure way to make my payments?
Yes, your information is encrypted and tokenized, keeping you safe from any data breach.

Which credit and debit cards can I use with Pay by Text?
American Express, Discover, Mastercard, Visa, JCB, or Maestro.

Can I change my payment type?
Yes, you can click the link in the provided text message and change your payment type.

Is there a fee to use Pay by Text?
There is no fee, however, standard text messaging rates may apply.

When will I receive my payment notification?
You will receive a notification (text message) the day your payment is scheduled.

Will I receive reminder notifications?
You will receive a reminder notification two business days after the initial notification.

What happens if I don’t respond to a text message?
Your credit or debit card will not be charged. However, if you do not respond to three scheduled recurrences, all future notifications will be cancelled.

What if I make my payment twice?
We will let you know your payment has been paid and you do not need to submit another payment.

How do you use my phone number once you have it?
Your phone number is only used to send you payment information. Your number is stored securely so for each transaction we can validate that you own the number, and your device is still attached to it.

Can I use a non-US telephone number?
You can use a US or Canadian phone number.

I am having trouble creating a user ID or password.
Your user ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, they cannot contain any special characters. For example, question marks, number signs, periods.

Can my password be the same as my user ID?
No, it must be different from your user ID.

Does my password ever expire?
No, your password does not expire.

I forgot my password. What do I need to do?
On the login page, click "Forgot your password?", enter the required information, and create a new password.

If I forget my password and change it, but remember it later and want to change it back to the original password can I?
Yes, you can.

I tried to register an account on the website and received the message "user not found." What should I do now?
Contact Customer Service at 1-888-965-2676 and verify that your name, address, and social security number are correct in the child support system.

It appears there is a problem with the website. What do I need to do?
Contact OH Child Support Payment Central Customer Service at 1-888-965-2676 and report the problem.

I believe someone has access to my website user ID and password. What do I need to do?
Change your user ID and password through this website.

Money has been withdrawn from my account without my permission. What should I do?
Contact OH Child Support Payment Central Customer Service at 1-888-965-2676 immediately. You will be asked to submit your claim in writing.